Returns and refunds policy
Preamble:
Our policy lasts for 14 days. If 14 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.
In order to be returned, your item must be unused and in the same condition as when you received it. It should also preferably be in its original packaging.
The above admission will be different if your item is faulty or damaged on receipt of the parcel, in which case please follow the procedure outlined in the exchange section (below).
Section 1 - Refund (if applicable):
Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also let you know whether your refund has been approved or refused.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain period of time.
Section 2 - Late or missing refunds (if applicable):
If you have not yet received a refund, check your bank account again.
Then contact your credit card company, as it may take some time for your refund to be officially released.
Then contact your bank. There is often a processing time before the refund is released.